Help & Contact

Pretty Polly Customer Services

For general enquiries please get in touch with our Pretty Polly Customer Services team. Send an email to info@prettypolly.co.uk we'll get back to you as soon as possible.

If you wish to return an item you will need to download our returns form and send us an email returns@prettypolly.co.uk to inform us you'll be sending something back. Please read our full Returns Policy



Usual Customer Services Opening Hours 

Reach the Pretty Polly Customer Service team by phone: 0115 924 6700
Our phone line opening hours are:
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 8.30am - 4pm
Saturday - Closed
Sunday - Closed

CHRISTMAS OPENING HOURS


Our offices will be closed between Christmas and New Year from 4pm on the 22nd December until the 2nd January.  Unfortunately we won’t be able to answer any emails or phone calls during that time but if you send us a message we will reply as soon as possible on our return.  

Report a Fault or Make a Suggestion

Whether you have a suggestion for making the online experience a little better here on PrettyPolly.co.uk or you have noticed a fault or mistake on the site, we would love to hear your feedback! Please email us info@prettypolly.co.uk

Registered Address

Pretty Polly
Embody Brands Ltd
Pretty Polly

292 Haydn Road
Nottingham
NG5 1EB

Registered in England No. 5786280
VAT No. GB558 8297 79