Help & Contact

Pretty Polly Customer Services

For general enquiries please get in touch with our Pretty Polly Customer Services team. Send an email to we'll get back to you as soon as possible.

If you wish to return an item you will need to download our returns form. Please read our Returns Policy for full details. 

Usual Customer Services Opening Hours

Reach the Pretty Polly Customer Service team by phone: 0115 924 6700
Our phone line opening hours are:
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 4pm
Saturday - Closed
Sunday - Closed


Our offices will be closed between Christmas and New Year from 4pm on the 22nd December until the 2nd January.  Unfortunately we won’t be able to answer any emails or phone calls during that time but if you send us a message we will reply as soon as possible on our return.  

Report a Fault or Make a Suggestion

Whether you have a suggestion for making the online experience a little better here on or you have noticed a fault or mistake on the site, we would love to hear your feedback! Please email us

Registered Address

Embody Brands Ltd
Pretty Polly

292 Haydn Road
Registered in England No. 10204448
VAT No. GB 243 4618 14